ChibiBako Q&A
Find answers to common questions about our products and services
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We offer a 30-day return policy on all items. Packages must be unopened, not tampered with in any way and in their original packaging.
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Orders will be shipped within 5-14 business days from the initial purchase date. If you purchased an order packing video with your order, your package will be shipped within 5-14 business days.
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Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
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If you purchased a Video Packing option with your order, videos will be posted 3-5 days after initial purchase.
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Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.